1. Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
- Once processed, you will receive an email confirmation with tracking details.
2. Shipping Time & Methods
- We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7-8 days
- Delivery times may vary depending on your location and courier service availability.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping is available for orders
4. Delivery Areas
- We currently ship across PAN INDIA ONLY
- If your location is not listed at checkout, please contact us at contact@threadleeon.in for assistance.
5. Delays & Issues
- Unforeseen delays due to weather, customs, or courier issues may occur. We appreciate your patience in such cases.
- If your order is delayed beyond the expected timeframe, please reach out to contact@threadleeon.in with your order details.
6. Order Tracking
- A tracking link will be shared via email once your order is shipped.
- You can track your order on tracking link received on mail.
7. Lost or Damaged Packages
- If your order is lost or arrives damaged, please contact us within 7 days of delivery with supporting images and order details.
- We will assist in resolving the issue as soon as possible.
8. Returns & Exchanges
- For information on returns, please refer to our Return & Refund Policy.
For any shipping-related queries, contact us at contact@threadleeon.in.